Service Request Ticket - # 69985

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 03:50 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160829[Edit Inv] (opens in a new window) Bldg/Room APSC 230
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KTG09LF9VN Location Recording Studio, Freymuth/AIC replaces 20120828

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; TRANSFER THESE TITLES from W#20120828 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256; other titles requested: Isotope bundle and Universal Audio

Wired NIC 00:3E:E1:CB:F5:4D


Wired NIC 00:3E:E1:CB:F5:4C


Wireless NIC 14:BD:61:EF:B8:3E


Bluetooth NIC 14:BD:61:EF:B8:3F

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 16, 2018 03:57 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Nov 07, 2018 03:55 PM 
Looks like the old 2TB Studio Backup Drive is no
longer exists. So the Manual PUA is not valid anymore.
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Yumin Chen Oct 29, 2018 04:16 PM 
Need to talk to Dirk
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Megan Thibeault Oct 26, 2018 08:12 AM 
Task reassigned to Yumin Chen.
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Brittany Franklin Oct 23, 2018 03:50 PM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

Manual PUA cleanup required: 'InstallCore' at '/Volumes/2TB Studio Drive/Backups.backupdb/CA20828recstudio/2017-09-17-193815/Macintosh HD/Users/scortes13/Downloads/flvto_downloader_Setup.dmg'
Manual PUA cleanup required: 'Genieo' at '/Volumes/2TB Studio Drive/Backups.backupdb/CA20828recstudio/2017-09-17-193815/Macintosh HD/Users/studio230/Downloads/FlashPlayer.dmg'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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