Service Request Ticket - # 69987

Service Request Ticket - # 69987

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Service Request Information

CONTACT	Name	Harwell, Amy	Date	Oct 23, 2018 04:52 PM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150718 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	89S4HC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	89S4HC2	Location	TECH checkout to Megan Patton-Lopez
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:0E:CE:25
	Wireless NIC	40:49:0F:06:09:CD

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 10, 2019 07:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Sep 09, 2019 03:29 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stephanie Magee	Sep 09, 2019 03:29 PM	Returned loaner, inbox	Add Attachment
Megan Thibeault	Aug 28, 2019 10:00 AM	**This is an email** Hi Megan, I apologize. I have been trying to work with Tricia to purchase a new laptop this year, but that is going slowly. I will work on getting my materials off of this laptop so that I can get it back to you by the end of the week. Does that work? I can likely bring it to you Friday. If you need it before then, I could leave it with our division APA, Cinda DeVoe, in DFSC 109 if someone would want to come pick it up before Friday. Again, my apologies. Please let me know what you'd prefer so that I can be sure to leave it with Cinda. Thank you, Amy	Add Attachment
Megan Thibeault	Aug 28, 2019 09:20 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#69987) Description: Loaner Laptop We were wondering when we can get our loaner laptop back? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jul 15, 2019 07:59 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 15, 2019 07:58 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#69987) Description: Loaner Laptop We were wondering when we can get our loaner laptop back? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	May 14, 2019 08:47 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#69987) Description: Loaner Laptop We were wondering when we can get our loaner laptop back? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jan 07, 2019 08:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Oct 26, 2018 07:54 AM	Amy is waiting on getting her GFA laptop, once she receives that she will bring back the loaner.	Add Attachment
Megan Thibeault	Oct 26, 2018 07:52 AM	Amy is using W20150718	Add Attachment
Megan Thibeault	Oct 25, 2018 04:34 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 24, 2018 12:06 PM	Amy emailed me about this, I don't think she has licensing for bootcamp. She might be dropping off the laptop for the reimage. She was office and Adobe DC	Add Attachment
Alix Karkanen	Oct 23, 2018 04:55 PM	Needs bootcamp	Add Attachment
Alix Karkanen	Oct 23, 2018 04:52 PM	Amy is borrowing a laptop, and would like it re imaged.	Add Attachment