Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Karen	Date	Oct 24, 2018 08:09 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160988 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	15BYKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15BYKH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:E2:AA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 05, 2018 10:18 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Peter Puettmann	Nov 05, 2018 10:18 AM	done	Add Attachment
Shandelle Plasker	Nov 05, 2018 08:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Nov 02, 2018 03:58 PM	She said she is available Monday to have it all dropped off, she left early today.	Add Attachment
Shandelle Plasker	Oct 25, 2018 02:55 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Oct 25, 2018 02:55 PM	Parts shipped from Dell yesterday.	Add Attachment
John Rushing	Oct 24, 2018 04:40 PM	Task reassigned to Shandelle Pepper.	Add Attachment
John Rushing	Oct 24, 2018 02:35 PM	Looks like a bad hard drive, The Dell diagnostics show an error. Shandelle put in a warranty request with Dell Tech Direct.	Add Attachment
Peter Puettmann	Oct 24, 2018 10:41 AM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Oct 24, 2018 10:41 AM	blue screening. set up on tech desk	Add Attachment
Peter Puettmann	Oct 24, 2018 09:14 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Oct 24, 2018 09:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Alix Karkanen	Oct 24, 2018 08:09 AM	Karen said that earlier this morning she tried to log on, but her mouse wasnt moving. She turned it off and turned it back on, her mouse works now but her keyboard does not.	Add Attachment