Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Oct 24, 2018 08:32 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150226 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HC7YD72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	hc7yd72	Location	Loaner Shelf
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	F8:CA:B8:2E:51:D2
	Wireless NIC	18:5E:0F:66:64:2B
	Bluetooth NIC	18:5E:0F:66:64:2F

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 25, 2018 03:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 25, 2018 03:56 PM	Done!	Add Attachment
Shina Oladiti	Oct 25, 2018 10:14 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Oct 25, 2018 10:14 AM	**This is an email** Okay, gotcha! I'm here all day until 5 (except between 12 and 1).	Add Attachment
Shina Oladiti	Oct 24, 2018 04:42 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #69989 Description: Install Sophos We found that there are Sophos Anti-Virus on your computer. Due to that we would have to install Sophos software to maintain security measures. Please, let us know when is convenent for you to have us come in for the re-installation. Regards, ~ Shina UCS	Add Attachment Public
Shina Oladiti	Oct 24, 2018 04:40 PM	Contact changed from Brittany Newman to Kathy Witwer.	Add Attachment
Bradley Karkanen	Oct 24, 2018 08:32 AM	Looks like this machine has not been on since we pushed Sophos can you install it and make sure it has an SCCM client.	Add Attachment