Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Oct 24, 2018 08:34 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150226 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HC7YD72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	hc7yd72	Location	Loaner Shelf
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	F8:CA:B8:2E:51:D2
	Wireless NIC	18:5E:0F:66:64:2B
	Bluetooth NIC	18:5E:0F:66:64:2F

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 30, 2018 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 30, 2018 11:06 AM	already was installed.	Add Attachment
Megan Thibeault	Oct 29, 2018 07:39 AM	Task reassigned to Peter Puettmann.	Add Attachment
Reggie Johnson	Oct 26, 2018 04:13 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 26, 2018 04:11 PM	Stopped by the main office and they weren't able to find the laptop at this time.	Add Attachment
Megan Thibeault	Oct 26, 2018 11:11 AM	Task reassigned to Reggie Johnson.	Add Attachment
Bradley Karkanen	Oct 24, 2018 08:34 AM	Looks like this machine has not been on since we pushed Sophos can you install it and make sure it has an SCCM client.	Add Attachment