Service Request Ticket - # 69991

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 08:34 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160190[Edit Inv] (opens in a new window) Bldg/Room ACK 171
Service Tag 987QKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 987QKC2 Location Jeff Hawthorne

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:26:E9:19


Wireless NIC 40:49:0F:8A:AE:11

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 29, 2018 03:35 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Oct 29, 2018 03:35 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 29, 2018 03:35 PM 
task completed
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Bradley Karkanen Oct 24, 2018 08:34 AM 
Looks like this machine has not been on since we pushed 
Sophos can you install it and make sure it has an SCCM 
client.
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