Service Request Ticket - # 69993

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 08:37 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170319[Edit Inv] (opens in a new window) Bldg/Room TODD 209
Service Tag 4WMJLH2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4WMJLH2 Location Ikaika Alapai, TRI

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC A4:4C:C8:44:18:FD


Wireless NIC B0:35:9F:B9:34:17


Bluetooth NIC B0:35:9F:B9:34:18

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 26, 2018 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 26, 2018 02:49 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Oct 26, 2018 02:49 PM 
task completed
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Bradley Karkanen Oct 24, 2018 08:37 AM 
Looks like this machine has not been on since we pushed 
Sophos can you install it and make sure it has an SCCM 
client.
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