Service Request Ticket

Service Request Information

CONTACT	Name	Finch, Rhys	Date	Oct 24, 2018 08:58 AM
	Department	Student Media	Phone	89697
	Location		Email	finchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130558 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334EDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:89:2A
	Wireless NIC	60:03:08:EB:AE:92
	Bluetooth NIC	60:03:08:EB:AE:93

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Oct 26, 2018 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Oct 26, 2018 03:59 PM	Alert cleared in the Sophos console.	Add Attachment
Reggie Johnson	Oct 26, 2018 03:56 PM	Task reassigned to Brittany Newman.	Add Attachment
Reggie Johnson	Oct 26, 2018 03:56 PM	task completed	Add Attachment
Megan Thibeault	Oct 26, 2018 11:11 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Oct 24, 2018 08:58 AM	*Sophos Cleanup* Please cleanup/delete the following files, then put the request in my queue when completed: 'EICAR-AV-Test' at '/Users/rjohnson17/Downloads/eicar_com.zip' ***IMPORTANT*** Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.	Add Attachment