Service Request Ticket - # 69997

Service Request Information

CONTACT Name Hudkins, Claire   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 09:28 AM
Department Creative Arts/Music Phone 89365
Location Email hudkinsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150205[Edit Inv] (opens in a new window) Bldg/Room SH 102b
Service Tag Description Apple iMac 27-in with Retina 5K Display #Z0RT
Serial No. D25QN0MUGG7V Location Claire Hudkinson

CPU Intel Core i5(3.2GHz Quad-core)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715

Wired NIC 38:C9:86:22:30:C0


Wireless NIC 28:F0:76:10:ED:FE


Bluetooth NIC 28:F0:76:10:ED:FF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Dec 13, 2018 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 05, 2018 07:50 AM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Dec 05, 2018 07:50 AM 
Please try to contact and get this one scheduled
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Brittany Franklin Dec 04, 2018 04:30 PM 
Task reassigned to UCS Tech.
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Brittany Franklin Dec 04, 2018 04:30 PM 
Cleaned up?
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Brittany Franklin Nov 20, 2018 04:19 PM 
Has the malware been cleaned up on this one?
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Megan Thibeault Nov 08, 2018 02:48 PM 
Status?
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Megan Thibeault Nov 05, 2018 10:59 AM 
Task reassigned to Robbie Downin.
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Reggie Johnson Nov 05, 2018 06:15 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Nov 02, 2018 01:35 PM 
Reinstalled sophos 
still need to remove 
detected malware.
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Reggie Johnson Nov 02, 2018 01:35 PM 
****This is an outgoing email****
Hi Claire,

I need some additional information 
regarding service request #69997

Description: Sophos Cleanup and 
Reinstall

We need to remove malware from your 
Apple CPU. When is a good time for a UCS 
Tech to visit your office and complete 
this task? You will need to be signed in 
to your account thanks.

UCS TECH
Reggie
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Public
Reggie Johnson Oct 29, 2018 10:58 AM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Oct 24, 2018 10:03 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brittany Franklin Oct 24, 2018 10:03 AM 
This one also needs Sophos reinstalled on it!

Tamper protection code: 406901789421
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Brittany Franklin Oct 24, 2018 09:28 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

 'InstallCore' at '/Users/dangaynor/Downloads/AdobeFlashPlayer_install.dmg'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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