Service Request Ticket - # 69999

Service Request Information

CONTACT Name Gournaris, Kara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 09:36 AM
Department Deaf Studies and Professional Studies Phone 88322
Location Email gournark@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 20, 2018 11:49 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 20, 2018 11:49 AM 
Running a scan. Should be good to go
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Erika Enriquez Nov 20, 2018 11:40 AM 
Status changed from (5) Completed to (1) Pending
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Erika Enriquez Nov 20, 2018 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 20, 2018 11:37 AM 
Good to go
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Erika Enriquez Nov 20, 2018 10:03 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Nov 16, 2018 09:48 AM 
****This is an outgoing email****
Hi Kara,

I need some additional information regarding
service request #69999

Description: Sophos Cleanup

Sophos has detected malware on your system. What 
time works best with your schedule for a UCS Tech 
to visit your office and take care of this task.

Thanks,

UCS Tech
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Shina Oladiti Oct 25, 2018 10:18 AM 
****This is an outgoing email****
Hi Kara,

I need some additional information regarding
service request #69999

Description: Sophos Cleanup

We found that there are some PUA, which is a kind
of Malware that needs to be removed from your
computer.

Please, let us know when is convenient for you to
have us come in for resolution.

Regards,

~ Shina UCS
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Brittany Franklin Oct 24, 2018 09:36 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

PUA detected: 'Genieo' at '/Users/gournark/Downloads/FlashPlayer(1).dmg'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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