Service Request Ticket - # 70002

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 09:50 AM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150516[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag 7VTWR72 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 7vtwr72 Location UNKNOWN | PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Enterprise Software Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 30, 2018 08:50 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 30, 2018 08:50 AM 
Cleared alerts in Sophos console.
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Reggie Johnson Oct 29, 2018 05:04 PM 
Task reassigned to Brittany Newman.
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Reggie Johnson Oct 29, 2018 04:55 PM 
deleted the files and reinstalled sophos
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Reggie Johnson Oct 29, 2018 04:33 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Oct 24, 2018 09:50 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\E1\father\your uninstaller 2004\autoupdater.exe'
'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\D2 Drive\papago_v7_pc___pocket_pc__keygen.exe'
'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\E1\papago_v7_pc___pocket_pc__keygen.exe'
'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\E1\PaPaGO_V7_PC___Pocket_PC__KeyGen.exe'
'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\E1\father\Your Uninstaller 2004\autoupdater.exe'
'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\D2 Drive\PaPaGO_V7_PC___Pocket_PC__KeyGen.exe'
'Generic PUA DM' at 'C:\$Recycle.Bin\S-1-5-21-2161550645-8252473-3133604535-24327\$RWVFON8.exe'
'Generic PUA DM' at 'C:\Users\nic\Desktop\DOC\D2 Drive\father\password-1.exe'
'Generic PUA DM' at 'C:\Users\nic\Desktop\DOC\D2 Drive\father\Password-1.exe'


ALSO, the Sophos Clean Service needs to be started. If it can't be restarted, then reinstall Sophos.


*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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