Service Request Ticket - # 70005

Service Request Information

CONTACT Name Stone, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 10:21 AM
Department Business Services/Printshop Phone 88843
Location Email stoneal@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 24, 2018 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 24, 2018 02:17 PM 
Alert cleared in Sophos console.
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Robbie Downin Oct 24, 2018 01:33 PM 
Task reassigned to Brittany Newman.
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Robbie Downin Oct 24, 2018 01:33 PM 
It looks like TECHKON is some sort of printer 
support company? None of the guys in the print 
shop recognized it as something they work with, 
so I uninstalled and deleted as request. It 
probably came bundled with something they 
actually use.
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Robbie Downin Oct 24, 2018 01:24 PM 
Task reassigned to Robbie Downin.
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Brittany Franklin Oct 24, 2018 10:22 AM 
***Sophos Cleanup***

Please cleanup/delete the file, then put the request in my queue when completed :)

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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Brittany Franklin Oct 24, 2018 10:21 AM 
***This is an email***

This email alert was generated by Sophos Central. Do not reply to this email.

Sophos Central

Sophos Central Event Details for Western Oregon University

What happened: We could not clean up a threat.

Where it happened: W20140489

Path: C:\PROGRAM FILES (X86)\TECHKON GmbH\TECHKON Device Service SDK\TDService.exe

What was detected: ML/PE-A

User associated with device: MASH\asmith14

How severe it is: High

What Sophos has done so far: We attempted to clean up a threat.

What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.
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