Service Request Ticket - # 70015

Service Request Information

CONTACT Name Pratt, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 01:16 PM
Department Education & Leadership Phone 89221
Location Email prattk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170679[Edit Inv] (opens in a new window) Bldg/Room RWEC 133
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80KFJ1G9 Location Kristen Pratt, TT Asst Professor

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; ATLAS.ti 8 for MAC Educational Single User VISA2018007864; EndNote X9 MAC/WIN license UCS2018008743 MAR2019 SR# ;

Wired NIC 78:7B:8A:C7:3E:B1


Wireless NIC 24:F6:77:02:F7:C0


Bluetooth NIC 24:F6:77:02:F7:C1

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 29, 2018 03:52 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 29, 2018 03:52 PM 
Deleted the duplicate, old endpoint in the Sophos console so only the 
new one shows.
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Reggie Johnson Oct 29, 2018 03:35 PM 
Task reassigned to Brittany Newman.
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Reggie Johnson Oct 29, 2018 03:35 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Oct 29, 2018 03:35 PM 
task completed
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Shina Oladiti Oct 24, 2018 03:24 PM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding
service request #70015

Description: Sophos Reinstall W20170679

We found that there are some services that are not
running on the Sophos Anti-Virus on your computer.
Due to that we would have to re-install the
software to maintain security measures. 

Please, let us know when is convenent for you to
have us come in for the re-installation. 

Regards,

~ Shina UCS
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Brittany Franklin Oct 24, 2018 01:16 PM 
Please reinstall Sophos, then put the request in my queue when 
completed :)
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