Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Oct 24, 2018 01:19 PM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FPH8YF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	FPH8YF2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;
	Wired NIC	D4:81:D7:95:AC:5B
	Wireless NIC	A8:6B:AD:29:E6:E5

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Oct 30, 2018 11:37 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brittany Franklin	Oct 30, 2018 11:37 AM	Finally was able to fix Sophos so it installed correctly. Erika delivered it back to Heather Mercer.	Add Attachment
Brittany Franklin	Oct 29, 2018 12:08 PM	Task reassigned to Brittany Newman.	Add Attachment
Brittany Franklin	Oct 29, 2018 12:08 PM	Task reassigned to Brittany Newman.	Add Attachment
Brittany Franklin	Oct 29, 2018 12:08 PM	Looks like Sophos is being extra. Every time install fails, due to a weird error. Will need to bring this to the office and work on it.	Add Attachment
Reggie Johnson	Oct 29, 2018 11:50 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 29, 2018 11:50 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 29, 2018 11:50 AM	Sophos installation failed; needs to be re-imaged	Add Attachment
Reggie Johnson	Oct 29, 2018 11:23 AM	Task reassigned to Brittany Newman.	Add Attachment
Reggie Johnson	Oct 29, 2018 11:23 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Oct 29, 2018 11:23 AM	Installed Sophos on 20160748	Add Attachment
Reggie Johnson	Oct 29, 2018 11:15 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Oct 24, 2018 01:19 PM	Please reinstall Sophos, then put the request in my queue when completed :) Tamper protection code: 217949416080	Add Attachment