Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 24, 2018 01:35 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160573 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HS31ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HS31ND2	Location	SLGF Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D3:79:AE

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 04, 2019 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 04, 2019 02:05 PM	reinstalled sophos and ran a scan	Add Attachment
Reggie Johnson	Jan 04, 2019 11:34 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Jan 04, 2019 11:32 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brittany Franklin	Jan 04, 2019 11:32 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brittany Franklin	Jan 04, 2019 11:32 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brittany Franklin	Jan 04, 2019 11:32 AM	This machine is broken again. Probably needs a reimage.	Add Attachment
Reggie Johnson	Oct 26, 2018 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Oct 26, 2018 02:49 PM	task completed	Add Attachment
Reggie Johnson	Oct 26, 2018 11:08 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Oct 24, 2018 03:31 PM	Room available all day on Friday.	Add Attachment
Brittany Franklin	Oct 24, 2018 01:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brittany Franklin	Oct 24, 2018 01:35 PM	Please reinstall Sophos, then put the request in my queue when completed :) Tamper protection code: 352575294242	Add Attachment