Service Request Ticket - # 70022

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 01:38 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141171[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 90VHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 90VHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:46:3B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 25, 2018 01:06 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 25, 2018 01:06 PM 
done
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Erika Enriquez Oct 25, 2018 12:28 PM 
Task reassigned to Peter Puettmann.
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Erika Enriquez Oct 25, 2018 12:28 PM 
I was unable to uninstall and reinstall. hopefully
you have better luck
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Megan Thibeault Oct 25, 2018 07:24 AM 
Task reassigned to Erika Enriquez.
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Brittany Franklin Oct 24, 2018 01:38 PM 
Please reinstall Sophos, then put the request in my queue when 
completed :)

Tamper protection is disabled on this one.
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