Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 24, 2018 01:45 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	6XNXS12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013
	Wired NIC	34:17:EB:BB:1A:F6

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Oct 26, 2018 09:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 26, 2018 09:29 AM	Task reassigned to Brittany Newman.	Add Attachment
Erika Enriquez	Oct 26, 2018 09:29 AM	rebooted and the green check mark popped up. I had Megan check it, and she said it looked good.	Add Attachment
Megan Thibeault	Oct 26, 2018 07:43 AM	Task reassigned to Erika Enriquez.	Add Attachment
Shina Oladiti	Oct 24, 2018 03:36 PM	Room available all day on Friday.	Add Attachment
Brittany Franklin	Oct 24, 2018 01:45 PM	Please reinstall Sophos, then put the request in my queue when completed :) Tamper protection code: 910397388744	Add Attachment