Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 24, 2018 01:53 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131032 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20WF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D4:25:FE
	Wireless NIC	88:63:DF:8C:0D:8B
	Bluetooth NIC	88:63:DF:8C:0D:8C

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Oct 26, 2018 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Oct 26, 2018 11:51 AM	Deleted duplicate computer from Sophos console, all looks good.	Add Attachment
Robbie Downin	Oct 26, 2018 11:06 AM	Task reassigned to Brittany Newman.	Add Attachment
Robbie Downin	Oct 26, 2018 11:06 AM	Machine is reimaged and back on the shelf.	Add Attachment
Robbie Downin	Oct 26, 2018 08:41 AM	Turns out it's dead, needs to be reimaged	Add Attachment
Robbie Downin	Oct 26, 2018 08:30 AM	Machine is on the standup desk	Add Attachment
Megan Thibeault	Oct 26, 2018 07:43 AM	Task reassigned to Robbie Downin.	Add Attachment
Brittany Franklin	Oct 24, 2018 01:53 PM	Please reinstall Sophos, then put the request in my queue when completed :) Tamper protection is disabled on this one.	Add Attachment