Service Request Ticket - # 70027

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2018 01:56 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130789[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 71WZ312 Description Dell Latitude 3340, 1.60GHz, 3M cache
Serial No. 71WZ312 Location going to PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS Windows 7 Pro, 64 bit Software

Wired NIC B8:2A:72:A1:A5:5C


Wireless NIC E8:2A:EA:31:E8:A4


Bluetooth NIC E8:2A:EA:31:E8:A8

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 26, 2018 01:25 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Oct 26, 2018 12:02 PM 
Task reassigned to Brittany Newman.
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Gino Salazar Oct 26, 2018 12:02 PM 
reinstalled Sophos!
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Gino Salazar Oct 25, 2018 09:33 AM 
Okay will do
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Emma Feldman Oct 25, 2018 09:31 AM 
Can you also tell him that Tom Groves ext. is
88920? He said it was sending him to the library
but I checked and it's fine.
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Emma Feldman Oct 25, 2018 09:22 AM 
She called for more information about task, said
they are available all day
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Megan Thibeault Oct 25, 2018 07:27 AM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Oct 24, 2018 03:41 PM 
Called and i was told we could come in anytime to
work on this tomorrow.
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Brittany Franklin Oct 24, 2018 01:56 PM 
Please reinstall Sophos, then put the request in my queue when 
completed :)

Tamper protection code: 225848760165
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