Service Request Ticket - # 70031

Service Request Ticket - # 70031

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Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Oct 24, 2018 02:02 PM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101168 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55MVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007;TRANSFERRED TO W#20150667 SR63881 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018 SR#63879
	Wired NIC	BC:30:5B:DA:AB:E6

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 04, 2018 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 01, 2018 10:41 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Nov 01, 2018 10:41 AM	We can bring the cpu back, Cinda wants to trade out monitors.	Add Attachment
Megan Thibeault	Oct 31, 2018 04:28 PM	Called and no answer	Add Attachment
Megan Thibeault	Oct 31, 2018 04:27 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 26, 2018 09:30 AM	They need to purchase a new machine this is not GFA	Add Attachment
Shina Oladiti	Oct 25, 2018 04:05 PM	Having issues installing Sophos on this machine. Uninstall Sophos and when i try to reinstall i got a weird error message.	Add Attachment
Shina Oladiti	Oct 25, 2018 10:13 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Oct 25, 2018 08:12 AM	**This is an email** Hi Shina, I'm here now....will be in all day until 330 :)	Add Attachment
Shina Oladiti	Oct 24, 2018 04:35 PM	**This is an outgoing email** Hi Cinda, I need some additional information regarding service request #70031 Description: Sophos Reinstall W20101168 We found that there are some services that are not running on the Sophos Anti-Virus on your computer. Due to that we would have to re-install the software to maintain security measures. Please, let us know when is convenent for you to have us come in for the re-installation. Regards, ~ Shina UCS	Add Attachment Public
Shina Oladiti	Oct 24, 2018 04:35 PM	Contact changed from Student Student to Cinda DeVoe.	Add Attachment
Brittany Franklin	Oct 24, 2018 02:02 PM	Please reinstall Sophos, then put the request in my queue when completed :) Tamper protection code: 707978190821	Add Attachment