Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 24, 2018 02:08 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100799 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6510, 4.0GB,DDR2-1333MHz SDRAM
	Serial No.	9DZW3Q1	Location	PDR
	CPU	Intel Core i7-740QM Quad Core(1.73GHz, 6MB cache)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 license from P0079520 installed as Office Pro Plus 2007; Minutes of Meeting Recorder V4.5 by Xemico from VISA2014004351
	Wired NIC	5C:26:0A:45:66:C7
	Wireless NIC	18:3D:A2:25:85:E8
	Bluetooth NIC	1C:65:9D:F6:2C:CB

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Oct 26, 2018 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Oct 26, 2018 08:27 AM	Removed the machine from the Sophos console.	Add Attachment
Robbie Downin	Oct 26, 2018 08:17 AM	Task reassigned to Brittany Newman.	Add Attachment
Robbie Downin	Oct 26, 2018 08:12 AM	Drivers didn't exist and the decision was made to PDR the machine and give ResComp one of our loaners.	Add Attachment
Robbie Downin	Oct 25, 2018 03:04 PM	Started win7 image	Add Attachment
Robbie Downin	Oct 25, 2018 12:56 PM	Retrieved the computer, apparently it was in the wrong spot in inventory. It's one of ResComp's loaner laptops. Ryan Jennings requested I updated it and bring it back.	Add Attachment
Robbie Downin	Oct 25, 2018 12:16 PM	Task reassigned to Robbie Downin.	Add Attachment
Brittany Franklin	Oct 24, 2018 02:08 PM	Please reinstall Sophos, then put the request in my queue when completed :) Tamper protection is disabled on this one.	Add Attachment