Service Request Ticket - # 70034

Service Request Ticket - # 70034

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Service Request Information

CONTACT	Name	Shahid, Abdus	Date	Oct 24, 2018 02:37 PM
	Department	Institutional Research	Phone	89331
	Location		Email	shahida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160920 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Dell OptiPlex 7040 SFF 16GB (2x8GB) 2133MHz DDR4
	Serial No.	5LSRKH2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; JEdit v5.4 (open source), Oracle SQLDeveloper v4.2(on TDrive under Oracle , special install with TNS names file); SAS(base) v9.4 from P0104375(order#9888)+ more JUNE2017
	Wired NIC	50:9A:4C:40:AD:92

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 07, 2018 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 07, 2018 11:28 AM	Delivered his computer and also brought back the loaner which happens to be Dave old computer. I deleted the machine from loaner checkout list and returned it to Dave.	Add Attachment
Alix Karkanen	Nov 07, 2018 08:49 AM	He got an email this morning saying its ready for pick up	Add Attachment
Shina Oladiti	Nov 06, 2018 10:07 AM	Left VM to replace the PC	Add Attachment
Shina Oladiti	Nov 02, 2018 02:39 PM	Inventory is updated.	Add Attachment
Megan Thibeault	Nov 02, 2018 09:31 AM	What loaner was taken?? It wasn't updated. I think he has W20130731. Please update inventory and update loaners n checkouts on portal.	Add Attachment
Shina Oladiti	Oct 31, 2018 04:25 PM	delivered a loaner to him and re-imaging his computer presently with Win10.	Add Attachment
Shina Oladiti	Oct 31, 2018 02:23 PM	I installed SQL Developer on the machine.	Add Attachment
Erika Enriquez	Oct 30, 2018 02:32 PM	Task reassigned to Shina Oladiti.	Add Attachment
Erika Enriquez	Oct 30, 2018 01:30 PM	setting up a loaner for him so we can take his machine	Add Attachment
Erika Enriquez	Oct 30, 2018 09:08 AM	**This is an outgoing email** Hi Abdus, I need some additional information regarding service request #70034 Description: Noon any day Windows 10 upgrade I was just wondering if you would like this done for you today? Erika	Add Attachment Public
Erika Enriquez	Oct 30, 2018 09:06 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 26, 2018 12:20 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 26, 2018 10:32 AM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	Oct 24, 2018 02:37 PM	He wants windows 10 installed on his computer, he takes lunch at noon everyday so that would probably be a good time to go. Not a rush though	Add Attachment