Service Request Ticket - # 70038

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2018 12:00 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20171245[Edit Inv] (opens in a new window) Bldg/Room APSC 102
Service Tag Description Apple 13in MacBook Pro w/TouchBar, SpaceGrey #Z0UN
Serial No. C02WW087HV2Q Location APSC102 Midi Lab laptop

CPU Intel Core i5(3.1GHz Dual-core)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552; Apple Logic Pro from Music licenses for CMID laptop via JAMF;

Wireless NIC 88:E9:FE:69:6F:D2


Bluetooth NIC 88:E9:FE:73:8A:85


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public

Entered by Date Memo
Yumin Chen Nov 08, 2018 12:07 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Yumin Chen Nov 08, 2018 12:07 PM
Robbie help set up the laptop already.
Add Attachment
Yumin Chen Nov 08, 2018 11:14 AM
****This is an outgoing email****
Hi Dr.Walczyk,

I need some additional information regarding
service request #70038

Description: NEW EQUIP SETUP: Apple 13in MacBook
Pro w/TouchBar APSC 102 for Midi Lab (#10609)

This macbook still need to setup admin right to
you and hard wire to network so you can login
outside of campus. What time is good for us to
come to do it for you or you can come to UCS?

Thanks!
Yumin
UCS
Add Attachment
Public
Yumin Chen Nov 02, 2018 04:10 PM
Task reassigned to Yumin Chen.
Add Attachment
Yumin Chen Nov 02, 2018 04:10 PM
****This is an outgoing email****
Hi Kevin,

This is Yumin from UCS, about the macbook I get
you today. This macbook still need to setup admin
right to you and hard wire to network so you can
login outside of campus. What time is good for us
to come to do it for you or you can come to UCS?

Thanks!
Yumin
UCS
Add Attachment
Public
Yumin Chen Nov 02, 2018 03:48 PM
Still need admin right
Add Attachment
Emma Feldman Nov 02, 2018 03:41 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Emma Feldman Nov 02, 2018 03:30 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Emma Feldman Nov 02, 2018 03:30 PM
Picked up everything today!
Add Attachment
Erika Enriquez Oct 31, 2018 08:44 AM
****This is an outgoing email****
Hi Kevin,

I need some additional information regarding
service request #70038

Description: NEW EQUIP SETUP: Apple 13in MacBook
Pro w/TouchBar APSC 102 for Midi Lab (#10609)

Your machine is already to be delivered to you.
Please save anything important to any of your
drives. Please let us know when you are available
to deliver this to you. 

Thank you,
Erika
Add Attachment
Public
John Rushing Oct 29, 2018 01:06 PM
Tested the USB-C adapters.  The Monoprice multi 
adapter was not working but I got the powered 
docks to work as well as using two adapters;USB-C 
to USB 3.0 then USB to Ethernet adapter.
Add Attachment
John Rushing Oct 29, 2018 01:03 PM
Enrolled with JAMF, updated software, added 
Firefox, Chrome, Flash, and Acrobat DC Pro.  I 
updated the OS from 10.13.4 to 10.13.6. I also 
pushed Logic pro to the laptop via JAMF and VPP.
Add Attachment
Erika Enriquez Oct 26, 2018 01:07 PM
Task reassigned to John Rushing.
Add Attachment
Erika Enriquez Oct 26, 2018 01:07 PM
Adapter was not working.. 
Add Attachment
Erika Enriquez Oct 26, 2018 01:06 PM
on johns desk
Add Attachment
Tricia Flaherty Oct 25, 2018 12:05 PM
Task reassigned to New Equip. Setup.
Add Attachment
Tricia Flaherty Oct 25, 2018 12:00 PM
This is laptop W#20171245[Edit Inv] that needs Apple Logic Pro 
from Music Site license(JAMF).  There is also a box of 
Music gadgets that need to go to Keven Walczyk as the 
the point of contact for this order.  It is in boxes on 
inventory counter with NEW Equip Form
Add Attachment