Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Karen	Date	Oct 25, 2018 04:16 PM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130532 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WDCFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WDCFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:41

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 26, 2018 02:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 26, 2018 02:12 PM	All good!	Add Attachment
Emma Feldman	Oct 26, 2018 01:25 PM	She also mentioned some issue with excel, that is it saying there is links in her documents but she didn't put them there.	Add Attachment
Emma Feldman	Oct 26, 2018 01:24 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Robbie Downin	Oct 26, 2018 11:41 AM	Went down to her office, there was a sign saying they're closed until noon today	Add Attachment
Megan Thibeault	Oct 26, 2018 07:37 AM	She needs Adobe DC, please check to see if the SCCM client is installed as well.	Add Attachment
Megan Thibeault	Oct 26, 2018 07:37 AM	Task reassigned to Robbie Downin.	Add Attachment
Alix Karkanen	Oct 25, 2018 04:16 PM	Karen needs to be able to edit pdfs on her loaner laptop, and says that the adobe drive for that is missing. She will be available tomorrow morning	Add Attachment