Service Request Ticket

Service Request Information

CONTACT	Name	Perez Sanchez, Jose	Date	Oct 25, 2018 04:25 PM
	Department	Humanities Division	Phone	88430
	Location		Email	perezsanchezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130872 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	43Z8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z8V12	Location
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:E3:DA

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 29, 2018 01:13 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Oct 29, 2018 01:13 PM	Admin rights granted, he'll do the software himself.	Add Attachment
Megan Thibeault	Oct 29, 2018 07:29 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Oct 26, 2018 12:54 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Oct 26, 2018 12:42 PM	**This is an email** Hi Shina, Thank you for your reply. I want to be able to download this app https://www.livescribe.com/site/livescribe-2/echo/ on my pc to use an echo pen in my classes. Monday the 29th, 1-2 p.m. is fine with me. Please let me know if that works for you. If not, Tuesday through Thursday 1-2 p.m. is also good for me. ---Best, JM	Add Attachment
Shina Oladiti	Oct 25, 2018 04:31 PM	**This is an outgoing email** Hi Jose, I need some additional information regarding service request #70046 Description: Admin Right Please, what time is convienent for you to havr us come in for the admin right. Regards, Shina	Add Attachment Public
Shina Oladiti	Oct 25, 2018 04:25 PM	Jose need admin right to his computer.	Add Attachment