Service Request Ticket - # 70051

Service Request Information

CONTACT Name Elton, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2018 08:56 AM
Department Business/Economics Division Phone 88359
Location Email eltonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180215[Edit Inv] (opens in a new window) Bldg/Room ACK 170
Service Tag 7675HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7675HQ2 Location

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:9D:0E

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Oct 26, 2018 04:33 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Oct 26, 2018 04:33 PM 
It's all good, whoever did it straight up pulled the plastic off the front 
IO of the CD drive
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Gino Salazar Oct 26, 2018 02:12 PM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Oct 26, 2018 12:20 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Oct 26, 2018 10:33 AM 
class was busy.. Will try again
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Erika Enriquez Oct 26, 2018 09:32 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Oct 26, 2018 09:31 AM 
HWC 204
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Emma Feldman Oct 26, 2018 08:56 AM 
He said he came into the room this morning and the
computer had been partially damaged, looks like
someone "attacked" where CD goes in and he put the
part that came off on the desk in the room.
Thought someone would want to come check it out
and make sure nothing else was damaged
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