Service Request Ticket - # 70054

Service Request Ticket - # 70054

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Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Oct 26, 2018 09:34 AM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161004 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	154ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	154ZKH2	Location	2 wks 5/9/24 - Heather Gonzalez
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20121252: Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;
	Wired NIC	50:9A:4C:46:0B:F9

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Emma Feldman	Oct 26, 2018 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emma Feldman	Oct 26, 2018 10:22 AM	She was using Edge and tried IE and it worked!	Add Attachment
Emma Feldman	Oct 26, 2018 09:51 AM	**This is an outgoing email** Heather, One our techs looked at the screenshot you provided and thinks that you might be using Edge. Try using the search bar to look for IE and try to access Banner through that. If this still does not work, we will look for a different solution. Thank you, Emma	Add Attachment
Megan Thibeault	Oct 26, 2018 09:43 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 26, 2018 09:43 AM	Looks like she is using "Edge" have her search for Internet Explorer and try	Add Attachment
Emma Feldman	Oct 26, 2018 09:38 AM	**This is an email** I am available 11-12/1-3 today and 8-12/1-3 on Monday	Add Attachment
Emma Feldman	Oct 26, 2018 09:35 AM	**This is an email** Hello Heather, I will create a service request for a tech to come and address this issue. Your service request number is #70054. What is your availability for today and Monday? I would also suggest going through VDI on your Portal until this issue is resolved so you can still access Banner in some way. Thank you, Emma	Add Attachment
Emma Feldman	Oct 26, 2018 09:34 AM	**This is an email** I am trying to get onto banner with my new computer #20161004, I know we need to use IE now but when I try to use IE it gives me an error message. It says "Can't connect securely to this page. See attached jpg.	Add Attachment IE portal.jpg