Service Request Ticket

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Service Request Information

CONTACT	Name	Morse, Scot	Date	Oct 26, 2018 03:09 PM
	Department	Computer Science Division	Phone	88921
	Location		Email	morses@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180396 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude 5590 i5-8350U Quad Core, 15.6inch
	Serial No.	H4N2TQ2	Location	Going to PDR
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:29:40:65
	Wireless NIC	3C:6A:A7:DF:AB:4C
	Bluetooth NIC	3C:6A:A7:DF:AB:50

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Tracking

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Nov 26, 2018 12:12 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Robbie Downin	Nov 26, 2018 12:12 PM	Delivered & setup printers, no issues.	Add Attachment
Shandelle Plasker	Nov 26, 2018 09:51 AM	**This is an email** Hi Scot, I have Robbie at 12 PM who can deliver it today. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Nov 26, 2018 09:50 AM	**This is an email** Shandelle, Great to hear. Today I’m available from 9-10, then 11-1 and 2-3. If that doesn’t work, Tuesday morning from 10-1 is good. Thanks! -Scot	Add Attachment
Shandelle Plasker	Nov 26, 2018 09:50 AM	Task reassigned to Robbie Downin.	Add Attachment
Shandelle Plasker	Nov 21, 2018 10:42 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 21, 2018 10:42 AM	**This is an email** Hi Scott, I have your new Dell laptop all ready for delivery. We will need to hard wire you in for the first login then you will be good to go. Do you have some availability you can give me so we can set up a delivery time? Thank you, Shandelle	Add Attachment
Shandelle Plasker	Nov 16, 2018 12:13 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Shandelle Plasker	Nov 16, 2018 12:13 PM	CPU has arrived. In the process of Imaging.	Add Attachment
Shandelle Plasker	Nov 07, 2018 04:24 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 07, 2018 04:24 PM	This has been sent to Dell.	Add Attachment
Shandelle Plasker	Nov 07, 2018 11:16 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Nov 07, 2018 11:16 AM	This is not completed. I updated the wrong SR.	Add Attachment
Shandelle Plasker	Nov 07, 2018 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 07, 2018 11:15 AM	This has been delivered and setup. Inventory has been updated.	Add Attachment
Shandelle Plasker	Nov 06, 2018 02:22 PM	Dell is sending a box to ship for diagnostics/repair.	Add Attachment
Yumin Chen	Nov 05, 2018 03:54 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Yumin Chen	Nov 05, 2018 03:53 PM	Using similar model(Latitude 5590) for compare testing. Testing model installed pure Win10 Pro working fine. P.S Testing model using standard 500GB HDD instead M.2 SSD	Add Attachment
Yumin Chen	Nov 05, 2018 03:04 PM	Testing	Add Attachment
Yumin Chen	Nov 02, 2018 10:08 PM	The computer has an issue to install Win10. May related to M.2 SSD.	Add Attachment
Yumin Chen	Oct 29, 2018 04:51 PM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Oct 29, 2018 04:32 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Oct 29, 2018 04:32 PM	Imaging...	Add Attachment
Tricia Flaherty	Oct 26, 2018 03:09 PM	Dell Latitude 5590, 15.6inch W#20180396 to Scot Morse in Computer Science. is on the inventory counter shelf with New Equip Setup and invoice.	Add Attachment