Service Request Ticket - # 70059

Service Request Ticket - # 70059

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Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Oct 26, 2018 03:37 PM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171252 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	J175RP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	J175RP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe CC 20** NAMED USER NOV2018 SR70559 account made 11-6-2018 robertsjr@wou.edu;
	Wired NIC	D8:9E:F3:4B:F7:70

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 21, 2018 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 21, 2018 03:42 PM	Inventory is updated accordingly.	Add Attachment
Shina Oladiti	Nov 21, 2018 03:41 PM	Delivered and brought back C: W#20110673 M: W#20080435	Add Attachment
Shina Oladiti	Nov 21, 2018 01:57 PM	installing Adobe now	Add Attachment
Megan Thibeault	Nov 21, 2018 09:15 AM	Task reassigned to Shina Oladiti.	Add Attachment
Peter Puettmann	Nov 21, 2018 09:08 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Peter Puettmann	Nov 21, 2018 08:14 AM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #70059 Description: IFC SETUP: Dell OptiPlex 7050 SFF desktop, W#20171252 and monitor W#20161066 replacing W#2010673 WUC210 Its ready for delivery, when would be a good time for a tech to come and set this up? Thank you and have a good day!	Add Attachment Public
Peter Puettmann	Nov 19, 2018 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 19, 2018 10:51 AM	run updates and i believe its ready for delivery	Add Attachment
Megan Thibeault	Nov 19, 2018 08:05 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Nov 12, 2018 07:32 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Nov 09, 2018 10:23 AM	imaging...	Add Attachment
Tricia Flaherty	Nov 08, 2018 12:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 08, 2018 12:00 PM	since she is eager to use the Adobe software and her current station is older then most please try to get this station going out to Jessica soon so that she can work with her Adobe software on the new station	Add Attachment
Tricia Flaherty	Nov 06, 2018 10:45 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 06, 2018 10:19 AM	I have just made her an Adobe NAMED user; please add the Adobe Desktop App to this computer so she can log in and download the Adobe Suite apps she wishes to use. Please show here how to do that when you set up new workstation as well so if she wants to have it on a laptop or secondary station for her use only she will know how that works.	Add Attachment
Tricia Flaherty	Oct 26, 2018 03:37 PM	On the inventory counter in ITC008 is a Dell OptiPlex 7050 SFF desktop, W#20171252 and monitor W#20161066 replacing W#20100673 for Jessica Roberts, Student Engagement WUC210 IFC replacement;	Add Attachment