Service Request Ticket - # 70060

Service Request Ticket - # 70060

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Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Oct 29, 2018 08:46 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141192 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2ZYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2ZYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe CC 20** FULL SERIALIZED DESKTOP TRANSFERRED JULY2017 SR64287;
	Wired NIC	98:90:96:D9:BA:8D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Nov 09, 2018 09:13 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Erika Enriquez	Nov 09, 2018 09:13 AM	her machine is all set up and shes good to go. Loaner back on shelf	Add Attachment
Shandelle Plasker	Nov 09, 2018 08:40 AM	Task reassigned to Erika Enriquez.	Add Attachment
Shandelle Plasker	Nov 09, 2018 08:40 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Shandelle Plasker	Nov 09, 2018 08:19 AM	**This is an email** Hi Jennifer, I just want to let you know your machine is all done and ready to be delivered. If you could let me know when you be some good times to come by and set it up that would be great. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Nov 08, 2018 04:43 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 08, 2018 04:43 PM	This is ready to be delivered. Left her VM.	Add Attachment
Brighton Bohnenkamp	Nov 02, 2018 09:53 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Robbie Downin	Nov 02, 2018 08:24 AM	Machine is imaged	Add Attachment
Peter Puettmann	Oct 29, 2018 10:40 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Oct 29, 2018 10:40 AM	gave her loaner, need to do testing	Add Attachment
Peter Puettmann	Oct 29, 2018 10:40 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Oct 29, 2018 10:40 AM	gave her loaner, need to do testing	Add Attachment
Peter Puettmann	Oct 29, 2018 09:21 AM	getting loaner #20141080	Add Attachment
Peter Puettmann	Oct 29, 2018 09:06 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Oct 29, 2018 08:46 AM	Computer keeps turning off after she hits ctrl alt delete to log in	Add Attachment