Service Request Ticket - # 70068

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2018 02:42 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160824[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 74VT1F2 Description Dell 13 3380 No-Touch Chromebook
Serial No. 74VT1F2 Location PDR

CPU Unknown


OS Chrome OS Software Microsoft Windows VDA license from P0103777 and VMware Academic Horizon 7 Enterprise with SNS from P010103776; Google Chrome Management Console license, ED P0104200

Wireless NIC 00:16:EB:8A:2D:B1

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 06, 2018 04:47 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 06, 2018 04:47 PM 
Delivered!
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Gino Salazar Nov 06, 2018 03:16 PM 
This one is good, I just have to deliver it
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Gino Salazar Nov 06, 2018 09:44 AM 
Task reassigned to Giovanni Salazar.
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Emma Feldman Nov 02, 2018 12:29 PM 
Task reassigned to Yumin Chen.
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Emma Feldman Nov 02, 2018 12:24 PM 
She called and said she is available at 1pm today.
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Gino Salazar Nov 01, 2018 02:23 PM 
Janeanne is unavailable for the rest of today. Will be in meetings until 
5, I will go over first thing when I get in tomorrow!
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John Rushing Nov 01, 2018 02:11 PM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Oct 29, 2018 03:12 PM 
Task reassigned to John Rushing.
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Megan Thibeault Oct 29, 2018 03:12 PM 
Can you please check this out or have a tech grab it 
for you to look at?
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Emma Feldman Oct 29, 2018 02:42 PM 
It is locked on the chrome screen and will not
make it to the screen where you log in. She looked
up ways to reset it and tried it but it did not work
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