Service Request Ticket - # 70070

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2018 03:49 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110877[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G655V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFERING NCH Software Debut Video Capture Software from VISA2013003736 TO PC LAPTOP W#20140487

Wired NIC 18:03:73:26:30:1C

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 12, 2018 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 12, 2018 08:59 AM 
Good to go!
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Megan Thibeault Nov 09, 2018 02:31 PM 
John and I were able to get the .exe to delete after 
disabling sophos, will check back in on Monday
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Megan Thibeault Oct 30, 2018 01:49 PM 
Having a hard time deleting the .exe, I have windows trying 
to delete it through disk cleanup, I will check back on it 
shortly.
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Megan Thibeault Oct 30, 2018 07:53 AM 
Task reassigned to Megan Eichler.
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Emma Feldman Oct 29, 2018 03:49 PM 
****This is an email****

Could you make a ticket for a tech to go out and
clean this up, then clear out the recycle bin on
the computer?
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Emma Feldman Oct 29, 2018 03:49 PM 
Sophos Central Event Details for Western Oregon
University

What happened: PUA detected: 'SearchProtect' at
'C:\Users\gtx\AppData\Local\Temp\DM\software\sp-downloader.exe\FILE:0000'

Where it happened: IT10877control

Path:
C:\Users\gtx\AppData\Local\Temp\DM\software\sp-downloader.exe\FILE:0000

What was detected: SearchProtect

User associated with device: IT10877control\gtx

How severe it is: Medium
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