Service Request Ticket

Service Request Information

CONTACT	Name	Hays, Benjamin	Date	Oct 29, 2018 04:44 PM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	haysb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel Core i7 #Z0PG
	Serial No.	D25LP190F8JC	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092469, Adobe CS6 Master Coll. from P0092469, ScreenFlow 4 from VISA2013003797; Gifox Pro v2.* VISA2019010246 Order11599 SR#;

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 30, 2018 04:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 30, 2018 04:36 PM	Got it upgraded!	Add Attachment
Megan Thibeault	Oct 30, 2018 07:28 AM	On wifi?	Add Attachment
Megan Thibeault	Oct 30, 2018 07:27 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Oct 29, 2018 04:58 PM	**This is an email** Thank you Emma! I'm @ ITC 204E (It's kind of tucked in the back of the room) every weekday from 8:30 until at least 2:45. If a time after 2:45 would work better, I can get back to you with some times that work for me. -Ben	Add Attachment
Emma Feldman	Oct 29, 2018 04:44 PM	**This is an email** Hi. At Moodle support we have an iMac for instructors to use when they need help with their courses. But I can't seem to login to it. The asset tag is 20130431. It powers on fine but that is as far as I can seem to get it. I tried my logon name (haysb) and password but that may not be what it needs. I tried connecting it to an ethernet jack in case it just couldn't see sign-on servers but it didn't work. It looks like the Wifi logo is grayed out maybe and I can't click on it to see if it is connected to anything. This isn't urgent at all. I just thought it would be nice to have it working. Thanks!	Add Attachment