Service Request Ticket

Service Request Information

CONTACT	Name	Westervelt-Parker, Kara	Date	Oct 30, 2018 08:17 AM
	Department	Registrar’s Office	Phone	88189
	Location		Email	westerveltparkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160997 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	1583LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1583LH2	Location	In the lab station #5
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:1A:8F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 30, 2018 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 30, 2018 09:01 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Oct 30, 2018 09:01 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Oct 30, 2018 09:01 AM	She's all good, I just rebooted and was able to log in	Add Attachment
Shina Oladiti	Oct 30, 2018 08:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 30, 2018 08:37 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Oct 30, 2018 08:37 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Oct 30, 2018 08:37 AM	Done!	Add Attachment
Gino Salazar	Oct 30, 2018 08:30 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Oct 30, 2018 08:17 AM	Kara needs help login into a computer, but the screen is black with a cursor one it and that all	Add Attachment