Service Request Ticket - # 70075

Service Request Information

CONTACT Name Hopkins, Gareth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2018 08:35 AM
Department Natural Science Division Phone 89395
Location Email hopkinsg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80LKJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; EndNote X9 MAC/WIN license UCS2018008042; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010862 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;

Wired NIC 78:7B:8A:C7:9C:F9


Wireless NIC 24:F6:77:02:F7:C8


Bluetooth NIC 24:F6:77:02:F7:C9

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 21, 2018 11:42 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 21, 2018 11:41 AM 
delivered and everything seems to be working fine
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John Rushing Nov 21, 2018 08:07 AM 
Task reassigned to Erika Enriquez.
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John Rushing Nov 20, 2018 07:59 AM 
The computer has been picked up from Apple. They 
think the issue was with a bad display connection.  
The computer is imaging on back stand up station.
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John Rushing Nov 13, 2018 08:49 AM 
Send an email update to Gareth.
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John Rushing Nov 06, 2018 10:27 AM 
Genius Bar for Your Mac 
Case ID: 100664517692 
Monday, November 12, 2018, 2:30 p.m. 
Apple Bridgeport Village
7293 SW Bridgeport Road 
Tigard, OR
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John Rushing Nov 05, 2018 04:38 PM 
I called Gareth and gave him an update.
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John Rushing Nov 05, 2018 04:37 PM 
Working with Apple Tech Support on the issue.
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Megan Thibeault Nov 05, 2018 03:39 PM 
Task reassigned to John Rushing.
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Megan Thibeault Oct 31, 2018 07:58 AM 
Task reassigned to Erika Enriquez.
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Reggie Johnson Oct 30, 2018 02:45 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Oct 30, 2018 02:45 PM 
Replaced 20170681[Edit Inv] 
with loaner 
20131027[Edit Inv]. 20170681[Edit Inv] 
is imaging on small 
stand up desk.
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Emma Feldman Oct 30, 2018 01:23 PM 
He just called and said that it was on the
installation screen for a long time and just
popped up saying that it could not be completed.
He is not going to touch anything until a tech
comes back.
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Reggie Johnson Oct 30, 2018 12:40 PM 
Task reassigned to Reggie Johnson.
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Erika Enriquez Oct 30, 2018 12:31 PM 
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Oct 30, 2018 10:40 AM 
anytime works, call before going
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Erika Enriquez Oct 30, 2018 10:03 AM 
asked for availability
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Erika Enriquez Oct 30, 2018 09:06 AM 
Task reassigned to Erika Enriquez.
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Tom Groves Oct 30, 2018 08:36 AM 
Task reassigned to UCS Tech.
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Alix Karkanen Oct 30, 2018 08:35 AM 
Gareth said that his computer has done this 
before, the issue was solved, but now it is acting 
up again.
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