Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Oct 30, 2018 08:59 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20DYPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20DYPD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:7D:A2

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Nov 06, 2018 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Nov 02, 2018 09:21 AM	Deleted WK20160144 from AD.	Add Attachment
Megan Thibeault	Nov 02, 2018 08:49 AM	Task reassigned to Brittany Newman.	Add Attachment
Megan Thibeault	Nov 02, 2018 08:49 AM	Looks like WK20160144 is wrong and can be deleted	Add Attachment
Robbie Downin	Nov 01, 2018 12:01 PM	He got back to me saying the computer does have its proper name.	Add Attachment
Peter Puettmann	Nov 01, 2018 11:40 AM	hes not going to be able to figure out the computer name on his own. His office hours are MONDAY and WENDESDAY 12-2:30 pm. He will either be in his office RWEC 232 or HWC 303.	Add Attachment
Robbie Downin	Oct 31, 2018 01:42 PM	He got back to me saying that the computer is in fact 20160144, but did not give me what it's locally named. Requested the proper name	Add Attachment
Robbie Downin	Oct 31, 2018 12:10 PM	Emailed Tom Kelly to check his computer's name	Add Attachment
Brittany Franklin	Oct 30, 2018 08:59 AM	There seem to be two machines named Wk20160144 and W20160144. Is it one and the same machine? Are there two different machines and one is named incorrectly? It's a mystery just waiting to be solved! The puzzle is yours, intrepid tech.	Add Attachment