Service Request Ticket - # 70081

Service Request Ticket - # 70081

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Oct 30, 2018 10:19 AM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090956 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HVL1RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:79

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 07, 2019 10:31 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Peter Puettmann	Mar 07, 2019 10:30 AM	updated to ticket 71355	Add Attachment
Tricia Flaherty	Feb 11, 2019 03:07 PM	working on price/purchases request 10370 with Ikaika to replace PC desktop only	Add Attachment
Megan Thibeault	Jan 30, 2019 02:17 PM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 30, 2019 02:17 PM	**This is an outgoing email** Hi Ikaika, We were just emailing you regarding a service request that we have for you. (#70081) 10/30 after 2:30pm* computer won't boot up We were just wondering if you have put in a purchase request for the broken computer W20090956 (this was an exempt station). A tech brought a loaner on 10/30/18. Just following up so we can get loaner W20130127 back. Thanks, Megan Eichler	Add Attachment Public
Peter Puettmann	Oct 30, 2018 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 30, 2018 01:33 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Oct 30, 2018 01:33 PM	thyeve been given loaner and told to get new computer in 2 weeks.	Add Attachment
Erika Enriquez	Oct 30, 2018 12:37 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 30, 2018 12:37 PM	Not available until 2:30pm	Add Attachment
Erika Enriquez	Oct 30, 2018 12:32 PM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Oct 30, 2018 10:58 AM	Already an exempt machine, they will need to pay for a new one. We can put a loaner in place for a two weeks but then we need to see that they are putting in a purchase to replace this machine.	Add Attachment
Brighton Bohnenkamp	Oct 30, 2018 10:19 AM	Computer said it was running a scan and won't start up	Add Attachment