Service Request Ticket - # 70086

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2018 12:29 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121232[Edit Inv] (opens in a new window) Bldg/Room RWEC 262
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2PNDNML Location Q-Loop was adjunct

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0090649 TRANSFERRED from W#20081042 :Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 10:DD:B1:D6:5B:13


Wireless NIC EC:35:86:47:E2:0A


Bluetooth NIC EC:35:86:47:E2:0B

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 02, 2018 02:50 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 30, 2018 02:50 PM 
Re-added 20121232[Edit Inv] to 
the domain.
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Erika Enriquez Oct 30, 2018 02:34 PM 
Task reassigned to Reggie Johnson.
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Erika Enriquez Oct 30, 2018 02:34 PM 
try readding it to the domian
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Nathan Sauer Oct 30, 2018 02:15 PM 
Task reassigned to UCS Tech.
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Nathan Sauer Oct 30, 2018 02:15 PM 
Confirmed that network jack is active. I’m able to log on with 
UCSadmin but not Mash account. IP address is correct. On 
domain?
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Tom Groves Oct 30, 2018 01:14 PM 
Task reassigned to Nathan Sauer.
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Erika Enriquez Oct 30, 2018 12:51 PM 
Task reassigned to Tom Groves.
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Erika Enriquez Oct 30, 2018 12:51 PM 
Port not active
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Erika Enriquez Oct 30, 2018 12:31 PM 
Task reassigned to Erika Enriquez.
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Emma Feldman Oct 30, 2018 12:29 PM 
****This is an email****

Hello,

We had this machine recently worked on and
returned, however, none of us are able to log in
onto it anymore. 

At the risk of complaining about not being able to
do any work - here is the UCS#20121232[Edit Inv].  Can
someone please come over and take a look?  It
resides in RWEC 262.

Thanks!
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