Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 30, 2018 12:35 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160428 (opens in a new window)	Bldg/Room	ITC 104C
	Service Tag		Description	iMac 21.5in w/Retina 4K, 3.1GHz Quad-core i5 #Z0RS
	Serial No.	D25SK097GG7F	Location	Graphic Arts Station replacing loaner W#20090792
	CPU	Intel Core i5(3.1 GHz Quad-core)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511; Adobe CC2015.5 from Student Tech LAb license station for use by students for classwork
	Wired NIC	38:C9:86:58:0E:57
	Wireless NIC	28:F0:76:64:86:8A
	Bluetooth NIC	28:F0:76:64:86:8B

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 06, 2018 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 06, 2018 09:40 AM	This is all good	Add Attachment
Gino Salazar	Nov 06, 2018 08:07 AM	Just needs office and adobe cc installed	Add Attachment
Gino Salazar	Nov 01, 2018 02:07 PM	Will continue reimaging when possible, computer has been sticked but Jamf is down	Add Attachment
Gino Salazar	Oct 31, 2018 04:12 PM	Reimaging in progress	Add Attachment
Gino Salazar	Oct 31, 2018 03:19 PM	Will reimage	Add Attachment
Gino Salazar	Oct 31, 2018 01:54 PM	Took a look at that computer and it's completely frozen, even rebooting won't get it out of that, will need a reimage.	Add Attachment
Megan Thibeault	Oct 30, 2018 02:56 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Oct 30, 2018 12:47 PM	class in there till 330	Add Attachment
Emma Feldman	Oct 30, 2018 12:35 PM	Tried to start computer and now it is frozen on the screen before log in pops up. He said there have been some issues with this computer recently and someone looked at it before.	Add Attachment