Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Michael	Date	Oct 30, 2018 03:34 PM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160837 (opens in a new window)	Bldg/Room	PP 114
	Service Tag		Description	Xerox VersaLink C400 Color Printer #C400/DN
	Serial No.	7HB456147B	Location	Physical Plant Color Laser, Jessica Olson's Office
	Model	C400/DN	Hostname	hardhat.wou.edu
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.114.36	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:30:6F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 30, 2018 04:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 30, 2018 04:04 PM	His PDF thinks its a 10 X 7.5. When you go to print there is an option to uncheck that says print with PDF size. Uncheck it and it will print the paper size the machine has in it.	Add Attachment
Alix Karkanen	Oct 30, 2018 03:34 PM	Reggi helped earlier, but Michael called again and said he didn't fix it. The error code reads 'not enough resources' Michael has an important presentation tomorrow. The printer he's having trouble with is in PP117	Add Attachment