Service Request Ticket - # 70094

Service Request Information

CONTACT Name Prescott, Cody   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2018 04:04 PM
Department Financial Aid Phone 88677
Location Email prescottc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141182[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7DXMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:D9:B9:67

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soukupm@wou.edu 88568

Tracking

Entered by Date Memo
Mike Soukup
Email

Public
Entered by Date Memo
Mike Soukup Oct 31, 2018 10:26 AM 
Status changed from (1) Pending to (5) Completed
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Mike Soukup Oct 31, 2018 10:26 AM 
Reinstalled Java for him.
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Alix Karkanen Oct 30, 2018 04:05 PM 
Contact email/phone #?: 88397
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Public
Alix Karkanen Oct 30, 2018 04:05 PM 
Contact email/phone #?: 88397
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Alix Karkanen Oct 30, 2018 04:05 PM 
Full name?: Cody Prescott
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Alix Karkanen Oct 30, 2018 04:04 PM 
Cody is trying to open banner but when he does 
he gets an error message that says 'click for 
details' and when he does he gets a page saying 
something about his secuirty settings no longer 
being valid.
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