Service Request Ticket - # 70097

Service Request Ticket - # 70097

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Lilo, Emily	Date	Oct 30, 2018 04:46 PM
	Department	Health & Exercise Science	Phone	88330
	Location		Email	liloe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180423 (opens in a new window)	Bldg/Room	RWEC 237
	Service Tag		Description	Xerox Phaser 6510/DN Color Laser Printer
	Serial No.	4AV757759F	Location	Emily Lilo, Assistant Professor
	Model	6510/DN	Hostname	rwec-237.wou.edu
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.184.31	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6C:C3:10

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 19, 2018 05:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Nov 19, 2018 05:03 PM	This has been delivered and setup. Inventory has been updated	Add Attachment
Shandelle Plasker	Nov 16, 2018 11:44 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Nov 16, 2018 11:44 AM	This has been set up for Monday (11/19) at 10AM	Add Attachment
Shandelle Plasker	Nov 15, 2018 02:08 PM	**This is an email** Hi Emily, Would Monday at 10 AM work for you? Thank you, Shandelle	Add Attachment
Shandelle Plasker	Nov 15, 2018 02:08 PM	**This is an email** Hi, I will be available all day Monday or Wednesday next week if you can come to set me up. Thanks, Emily	Add Attachment
Shandelle Plasker	Nov 08, 2018 04:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 08, 2018 04:35 PM	**This is an email** Hi Emily, We have received the Phaser 6510 printer. Last time we talked you said you wanted to join the eConcierge warranty. This does require us to set the print up by the network. What I need you to do for me to be able to deliver and set this up is to contact telecom. You will need to request for someone to come out and check if you have an active network jack within the location you want the printer. You can contact them at 88010 or email at telecom@wou.edu. Once the request is put in Tom will give it to me and I can test the jacks/ deliver and install the printer all at once. Thank you, Shandelle	Add Attachment
Tricia Flaherty	Oct 30, 2018 04:46 PM	Need to discuss econcierge and network setup possible with Lindasy Gunther in HEX Office; Printer is for Emily Lilo in RWEC237 for use with W#20170214	Add Attachment