Service Request Ticket - # 70101

Service Request Information

CONTACT Name Hernandez, Gabriel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2018 09:25 AM
Department Student Enrichment Program Phone 88030
Location Email hernandg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170263[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 4CMVHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CMVHL2 Location SLGFA shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0C:6E:76

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 07, 2018 09:20 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 07, 2018 07:32 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Nov 07, 2018 07:29 AM 
Task reassigned to Peter Puettmann.
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Gino Salazar Nov 06, 2018 09:43 AM 
He said tomorrow 8-10 am works best for him
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Gino Salazar Nov 06, 2018 09:42 AM 
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Nov 06, 2018 08:43 AM 
Sending email!
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Robbie Downin Nov 02, 2018 12:54 PM 
Task reassigned to UCS Tech.
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Robbie Downin Nov 02, 2018 12:54 PM 
Made sure the standard software is installed and 
updated, and granted admin rights to the person. 
Returning the machine to the rest of the setup.
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Robbie Downin Nov 02, 2018 08:30 AM 
Started W10 image
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Megan Thibeault Nov 02, 2018 07:44 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Nov 02, 2018 07:44 AM 
Please get this started
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Tricia Flaherty Oct 31, 2018 09:25 AM 
Dell OptiPlex 7050 SFF desktop W#20170263[Edit Inv] and monitor 
W#20161067[Edit Inv] for Gabriel Hernandez, SEP  SAC110
to replace W#20110220; new desktop and monitor are on 
counter in ITC008 with GFA setup form
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