Service Request Ticket

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Nov 01, 2018 11:16 AM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110027 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	iMac, 27 inch, Intel Core i5(2.7GHz Quad-Core)
	Serial No.	SD25G60W5DHJV	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	Microsoft Office 2011 Std for MAC from P0081747, Adobe CS6 Design &Web Prem from P0090572
	Wired NIC	C8:2A:14:48:F5:62
	Wireless NIC	E4:CE:8F:5B:2A:36
	Bluetooth NIC	04:0C:CE:E9:1E:3D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 16, 2018 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 16, 2018 02:29 PM	Delivered the iMac, its all set up and printers are good	Add Attachment
Robbie Downin	Nov 16, 2018 12:26 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Robbie Downin	Nov 01, 2018 12:38 PM	This is the computer from SR#66315; I brought it back to the office to image	Add Attachment
Robbie Downin	Nov 01, 2018 12:08 PM	Task reassigned to Robbie Downin.	Add Attachment
Brighton Bohnenkamp	Nov 01, 2018 11:17 AM	Hi Brighton, I just talked with the student and she said the computer was off when she initially tried, so this was the first booting. She used her login, it started to load the system then timed out. She tried our general department login and a staff member tried their login. They also restarted the computer a couple of times and had the same issues.	Add Attachment
Brighton Bohnenkamp	Nov 01, 2018 11:16 AM	We have a new student starting in the office today who reported she's unable to log in to the student computer at our front desk (#20110027). She said that there was the spinning wheel and they couldn't complete the login process. Would someone be able to take a look at it?	Add Attachment