Service Request Ticket - # 70113

Service Request Information

CONTACT Name Ilievski, Bojan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2018 11:42 AM
Department Business/Economics Division Phone 88346
Location Email ilievskib@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170860[Edit Inv] (opens in a new window) Bldg/Room WEST 206
Service Tag C4Q7VN2 Description Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
Serial No. C4Q7VN2 Location Bojan Ilievski, Bus/Econ

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Second install for his use only also on desktop W#20120873 : STATA/SE v13 single user license from VISA2013003615--UPGRADED to STATA/SE v16 VISA2019011171 MAY2020 ORDER11929(emailed Bojan info); Academic EViews 10 Enterprise Edition Single­User VISA2018008401 DEC2018 SR#70406;
TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Emma Feldman Nov 08, 2018 08:02 AM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Nov 05, 2018 01:15 PM 
Task reassigned to Service Request Desk.
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Robbie Downin Nov 05, 2018 01:12 PM 
They replied saying they'll come pick it up 
tomorrow. I'll leave it at the front desk
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Robbie Downin Nov 05, 2018 12:43 PM 
****This is an outgoing email****
Hi Bojan,

I need some additional information regarding 
service request #70113

Description:  Dell Pen Warranty 

We have your new pen, when is a good time for us 
to bring it to you?

Robbie Downin
UCS Student Tech
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Public
John Rushing Nov 05, 2018 12:38 PM 
Task reassigned to Robbie Downin.
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John Rushing Nov 05, 2018 10:34 AM 
Updated computer inventory to match new serial 
number.
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John Rushing Nov 05, 2018 09:01 AM 
old Dell Active Pen PN557W CN-0W55CJ-MBS0084N-
0093-A03

New Dell Active Pen PN557W CN-0W55CJ-MBS00877-
2102-A03
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John Rushing Nov 01, 2018 12:30 PM 
Dell 
Create Dispatch: Success
You have successfully submitted request 
SR981940521.
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Natalie Plasker Nov 01, 2018 11:42 AM 
The Dell pen that goes with his laptop has broken,
and he is wondering if he can get a new one under
its warranty.
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