Service Request Ticket - # 70125

Service Request Information

CONTACT Name Yang, Neng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2018 10:14 AM
Department International Education & Development Phone 88590
Location Email yangn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130900[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43J9V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:88:3D

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Nov 09, 2018 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Nov 09, 2018 11:40 AM 
Computer set up properly and loaner retrieved.
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Robbie Downin Nov 09, 2018 08:01 AM 
He emailed back saying after 10:30 today
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Robbie Downin Nov 08, 2018 12:01 PM 
****This is an outgoing email****
Hi Neng,

We've finished reimaging your computer, when is a 
good time for us to come set it up for you?

Thanks,
Robbie Downin
UCS Student Techs
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Public
Shina Oladiti Nov 08, 2018 09:39 AM 
Ready to be delivered. It is in the OUTBOX.
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Robbie Downin Nov 07, 2018 01:47 PM 
Looks like the computer imaged successfully, I 
installed programs and have it updating
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Megan Thibeault Nov 07, 2018 12:32 PM 
Task reassigned to Robbie Downin.
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Megan Thibeault Nov 07, 2018 12:32 PM 
Can you look into this one and get it finished 
please
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Megan Thibeault Nov 07, 2018 07:49 AM 
Status changed from (2) Scheduled to (1) Pending
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Reggie Johnson Nov 02, 2018 02:49 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Nov 02, 2018 02:22 PM 
delivered loaner 20141085[Edit Inv], 20130900[Edit Inv] imaging on 
stand up desk
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Reggie Johnson Nov 02, 2018 01:04 PM 
20130900[Edit Inv] needs to be 
re-imaged
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Reggie Johnson Nov 02, 2018 11:18 AM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Nov 02, 2018 10:14 AM 
browsers keep crashing / won't open (chrome, 
firefox)
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