Service Request Ticket - # 70135

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2018 09:42 AM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130876[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4408V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4408V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; TRANSFER from W#20110144 AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016 SR61151, Adobe Photoshop Extended CS5 WIN License from P0077238]; Adobe Acrobat Pro XI (v.11) from P0093428

Wired NIC 34:17:EB:A5:DF:E6


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public

Entered by Date Memo
Brittany Franklin Nov 06, 2018 12:52 PM
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Nov 06, 2018 12:52 PM
Alerts cleared in Sophos console.
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Reggie Johnson Nov 06, 2018 12:47 PM
Task reassigned to Brittany Newman.
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Reggie Johnson Nov 06, 2018 12:47 PM
Folders were empty, 
cleared recycle bin 
and restarted sophos 
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Reggie Johnson Nov 06, 2018 12:28 PM
Task reassigned to Reggie Johnson.
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Brittany Franklin Nov 05, 2018 09:42 AM
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

C:\Users\wrightr\AppData\Local\MICROSOFT\Windows\TEMPORARY INTERNET FILES\Content.IE5\MM5O9XQS\ccsetup502[1].exe
C:\Users\ucsadmin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MM5O9XQS\ccsetup502[1].exe
C:\Users\ttaylor13\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MM5O9XQS\ccsetup502[1].exe
C:\Users\jyoshikawa11\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MM5O9XQS\ccsetup502[1].exe
C:\Users\lwidmer11\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MM5O9XQS\ccsetup502[1].exe
C:\Users\mrakestraw13\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MM5O9XQS\ccsetup502[1].exe

ALSO
It looks like the Sophos Clean Service is not running on the machine. If you can't start the service manually from Windows Services, you'll have to reinstall Sophos on this endpoint.
The tamper protection code is: 832153672924



*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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