Service Request Ticket - # 70136

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2018 09:57 AM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091674[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 (Early 2011)
Serial No. 9369FS1 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 60:D8:19:B7:60:23


Wireless NIC 24:77:03:33:E2:F8

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Brighton Bohnenkamp Nov 05, 2018 02:12 PM 
Status changed from (1) Pending to (5) Completed
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Brighton Bohnenkamp Nov 05, 2018 02:12 PM 
picked up
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Megan Thibeault Nov 05, 2018 11:40 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Nov 05, 2018 11:40 AM 
I guess there isn't an issue. Binnel is coming by to 
pick up the laptop.
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Megan Thibeault Nov 05, 2018 10:54 AM 
Status changed from (2) Scheduled to (1) Pending
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Megan Thibeault Nov 05, 2018 10:54 AM 
W#2015 came in not a 2009, Kevin will be calling 
back with more information
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Brighton Bohnenkamp Nov 05, 2018 09:57 AM 
computer in the inbox
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Brighton Bohnenkamp Nov 05, 2018 09:57 AM 
Hello,

The laptop in our patrol vehicle has been having 
issues and gives the error message that the 
laptop is unable to recognize the network. The 
WOU number is 20091674[Edit Inv] and we can take it out of 
the vehicle and bring it by your office at some 
point today if that works for you.

Thank you,
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