Service Request Ticket

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Service Request Information

CONTACT	Name	Forbes, Kady	Date	Nov 05, 2018 10:16 AM
	Department	Athletics	Phone
	Location		Email	forbesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170884 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13inch 2.2GHz Intel Dual-Core i7
	Serial No.	FVFWP20TJ1WV	Location	PDR
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	10:94:BB:EF:56:F6
	Bluetooth NIC	10:94:BB:EF:56:F7

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 06, 2018 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 06, 2018 11:45 AM	She came in to pick it up.	Add Attachment
Shina Oladiti	Nov 06, 2018 10:18 AM	**This is an outgoing email** Hi Kady, I need some additional information regarding service request #70139 Description: 11/5 apps on computer not working Your laptop has been reimaged and i was wondering if you are available to deliver it. Regards, Shina	Add Attachment Public
John Rushing	Nov 06, 2018 10:16 AM	Task reassigned to Shina Oladiti.	Add Attachment
John Rushing	Nov 06, 2018 10:16 AM	The computer was imaged and updated.	Add Attachment
Yumin Chen	Nov 05, 2018 03:03 PM	Task reassigned to John Rushing.	Add Attachment
Yumin Chen	Nov 05, 2018 03:03 PM	Application still all broken under user profile.	Add Attachment
John Rushing	Nov 05, 2018 02:16 PM	Task reassigned to Yumin Chen.	Add Attachment
Robbie Downin	Nov 05, 2018 02:15 PM	Task reassigned to John Rushing.	Add Attachment
Robbie Downin	Nov 05, 2018 02:15 PM	Got her logged on, Everything's broken for her. John and I deleted her user account and we're gonna have her sign on again to see if that fixes it, if not then it's time to reimage.	Add Attachment
Shina Oladiti	Nov 05, 2018 01:02 PM	**This is an outgoing email** Hi Kady, I need some additional information regarding service request #70139 Description: 11/5 apps on computer not working I was wondering if you would be available to have you login into the computer. We are thinking the issue might be profile base since one of our tech was able to login in fine. Please, let us know what time and date works best for you. Regards, Shina	Add Attachment Public
Megan Thibeault	Nov 05, 2018 12:42 PM	Could be profile based, might want to meet with the user	Add Attachment
Robbie Downin	Nov 05, 2018 12:37 PM	I had no issues launching Word & Chrome while signed in on this machine	Add Attachment
Brighton Bohnenkamp	Nov 05, 2018 11:42 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Nov 05, 2018 11:42 AM	**This is an email** I was originally trying to get into Google Chrome, but then I noticed that none of my applications work. I couldn't even open word documents that were previously saved.	Add Attachment
Brighton Bohnenkamp	Nov 05, 2018 11:07 AM	Emailed	Add Attachment
Megan Thibeault	Nov 05, 2018 11:05 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Nov 05, 2018 11:05 AM	What apps? we need more info	Add Attachment
Brighton Bohnenkamp	Nov 05, 2018 10:16 AM	computer in sleeve in the inbox	Add Attachment
Brighton Bohnenkamp	Nov 05, 2018 10:16 AM	Apps on computer are saying corrupted or not downloaded all the way	Add Attachment