Service Request Ticket - # 70157

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2018 03:40 PM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161080[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTFSMHV29 Location Parts Pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; TRANSFER software from W#20130550:Adobe Dreamweaver CS6 from P0093048, Parallels Desktop v9 from P0093048 with WIN 7 Pro FULL license from VISA2013003871; NEW version of Parallels Desktop v12 purchased SEPT2016 VISA2016005733; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66549; UPGRADE from x2 to EndNote X7 Hybrid(WIN/MAC)v.7.5 VISA2016005757 OCT2016--UPGRADE X7 to EndNote X9 VISA2018008160

Wireless NIC DC:A9:04:85:FD:AC


Bluetooth NIC DC:A9:04:79:D7:7B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

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Entered by Date Memo
Shina Oladiti Nov 28, 2018 02:24 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Nov 28, 2018 02:24 PM 
Software installed.
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Brighton Bohnenkamp Nov 28, 2018 01:30 PM 
call before going
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Brighton Bohnenkamp Nov 28, 2018 01:29 PM 
Task reassigned to Shina Oladiti.
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Erika Enriquez Nov 28, 2018 10:44 AM 
Task reassigned to Erika Enriquez.
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Yumin Chen Nov 27, 2018 12:40 PM 
Priority changed from (4) Moderate Priority to (2) High Priority.
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Yumin Chen Nov 27, 2018 12:40 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Yumin Chen Nov 21, 2018 02:26 PM 
Status changed from (1) Pending to (2) Scheduled
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Yumin Chen Nov 21, 2018 02:24 PM 
Available Time:
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Yumin Chen Nov 21, 2018 02:24 PM 
Wednesday (Nov. 28) or Friday (Nov. 30) between 11
AM and 1 PM
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Yumin Chen Nov 08, 2018 11:46 AM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding
service request #70157

Description: INSTALL UPGRADE to ENDNOTE X9 on
Apple MacBook Pro 13 laptop NS001 for Karen
HAberman (10820)

What time is good for to come to install foe you?

Thanks!
Yumin
UCS
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Tricia Flaherty Nov 05, 2018 03:40 PM 
T:\Endnote\ENDNOTEX9
you may need details on previous version when installing 
see not and link in T Drive file for more info
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